Privacy Policy
REDS Hair Salon Johor Bahru is committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, social media platforms, and physical hair salon at KSL, City Square Mall, and Komtar JBCC in Johor Bahru. By using our services or accessing our website, you consent to the practices described in this policy.
1. Information We Collect
We collect various types of personal information to ensure high-quality service and communication. This includes:
Contact Information: Name, phone number, email address, and home address if required.
Appointment Information: Booking dates, selected services, stylist preferences, and customer notes.
Payment Details: Mode of payment, transaction data (we do not store credit card numbers).
Technical Data: IP address, browser type, operating system, and browsing behavior via cookies.
Feedback and Communication: Reviews, survey responses, and customer service inquiries.
2. Purpose of Collecting Information
Your information is used to:
Schedule and manage appointments.
Send appointment confirmations and reminders.
Provide personalized hair care services.
Respond to your questions and support needs.
Communicate promotions, salon news, or updates if you opt in.
Improve website experience and service quality through analytics.
3. Legal Basis for Processing
We process personal data on the following legal grounds:
Consent: When you voluntarily provide information for specific services.
Contractual Obligation: When processing is necessary to fulfill a service you requested.
Legitimate Interests: For analytics and improving customer experience.
Legal Requirement: When processing is necessary to comply with applicable laws.
4. Data Protection and Security
REDS Hair Salon employs industry-standard security protocols to protect your data. These include:
Secure servers and encrypted databases.
Access control with authentication systems.
Regular software updates and security audits.
Limited access to your data by authorized personnel only.
5. Cookies and Tracking Technologies
Our website uses cookies to understand user preferences and website traffic:
Essential Cookies: Required for website functionality.
Analytical Cookies: Help track performance and improve content.
Advertising Cookies: Only used if you consent to personalized promotions. You can disable cookies via your browser settings, though some features may be limited.
6. Sharing of Personal Data
We do not sell or rent your personal data. However, we may share it with:
Third-party vendors who support website hosting, appointment software, and payment processing.
Marketing service providers (only with your explicit consent).
Legal or governmental authorities if required by law. All third-party vendors are bound by confidentiality agreements and data protection obligations.
7. Data Retention
We retain personal information for as long as it is necessary to fulfill the purposes for which it was collected or to comply with legal obligations. After this period, your data is securely deleted or anonymized.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal data.
Correct inaccurate information.
Request deletion of your data.
Withdraw consent for marketing communications.
Lodge a complaint with a data protection authority. To exercise any of these rights, contact us using the information provided below.
9. Children’s Privacy
Our services are not designed for individuals under the age of 13. We do not knowingly collect information from children. If we learn that we have inadvertently collected personal data from a child, we will delete it immediately.
10. Third-Party Links
Our website may contain links to external websites. REDS Hair Salon is not responsible for the privacy practices or content of these third-party sites. We encourage users to review their respective privacy policies before submitting any personal information.
11. International Users
Our services are based in Malaysia. By using our services from outside Malaysia, you acknowledge that your data will be processed according to Malaysian laws, which may differ from those in your country.
12. Updates to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page and the “Last Updated” date will be revised. We encourage users to review this page periodically for any changes.